CRM white paper

CRM white paper
отчет по CRM

English-Russian IT glossary. 2014.

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  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer-Experience-Management — (CEM) bzw. Kundenerfahrungsmanagement bezeichnet die Schaffung positiver Kundenerfahrungen zum Aufbau einer emotionalen Bindung zwischen Anwender und Produkt oder Anbieter. Vorrangiges Ziel von CEM ist es, aus zufriedenen Kunden loyale Kunden und …   Deutsch Wikipedia

  • Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… …   Wikipedia

  • POLITICAL LIFE AND PARTIES — Introduction It was largely due to the existence of the pre state political parties, which had conducted intensive political activities for almost half a century within the framework of the yishuv , under the British Mandate for Palestine, that… …   Encyclopedia of Judaism

  • WorkPLAN — Initial release 1992 Stable release Version 3 Preview release Version 4 …   Wikipedia

  • Product lifecycle management — (PLM) is the process of managing the entire lifecycle of a product from its conception, through design and manufacture, to service and disposal. [cite web title = About PLM publisher = CIMdata url = http://www.cimdata.com/PLM/aboutPLM.html ] PLM… …   Wikipedia

  • Marketing-mix models — measure the impact of marketing activities, competitive effects and market environment on sales of a product. This method is extensively used in Consumer Packaged Goods (CPG) industry, although it is now being adopted in retail, telecom and… …   Wikipedia

  • Blockorientierte Modellierung — Die blockorientiere Modellierung ist eine Methodik zur Geschäftsprozessmodellierung. Inhaltsverzeichnis 1 Entwicklung 2 Gegenstand 3 Layout 4 Notation …   Deutsch Wikipedia

  • Software as a service — (SaaS, typically pronounced sass ) is a model of software deployment where an application is hosted as a service provided to customers across the Internet. By eliminating the need to install and run the application on the customer s own computer …   Wikipedia

  • PowerPC 600 — The PowerPC 600 family was the first family of PowerPC processors built. They were designed at the Somerset facility in Austin, Texas, jointly funded and staffed by engineers from IBM and Motorola as a part of the AIM alliance. Somerset was… …   Wikipedia

  • Oracle Database — Developer(s) Oracle Corporation Development status Active Written in …   Wikipedia


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